Thursday, 26 January 2017

How To Raise A Claim In Amazon For Returned Products

It is very important to manage your returns on timely basis and you must follow the policies and procedures to do that. In this video we are going to talk about how you can raise a claim on Amazon for a returned product.



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If you wish to sell online on any of the E-Commerce marketplace websites in India, the biggest challenges managing the returns. It is easy to sell on E-Commerce websites but when it comes to managing returns it becomes very difficult for online sellers to handle it. Every eCommerce website india like Amazon Flipkart Snapdeal ShopClues eBay Paytm have different policies and rules for Returns. Hence, it is extremely important to know the rules and policies for returns that happens on those particular e commerce websites. So this is what we are going to talk about today.

In this particular video I am going to show you how you can raise a claim on Amazon for a return product. So if you have any questions related to how to raise a claim on Amazon or how to manage claims on Amazon then this is probably the right video for you because at the end of the video you will have a clear idea about how to manage returns on amazon and how you will get your money back for a wrong product sent by the customer.

So lets begin with how to raise a claim on Amazon for wrong product sent. Moment you receive a package for a product sent by the customer which is not in its original condition then you must immediately take pictures of the product and the package at the same time. Take the photo of the outer box very clearly with the label fixed on top of the package. Then open the package and also take the images of the product where it shows the damage or any other scratch marks on it. This will also help you to know how to raise a safety claim in Amazon for such Returns.

Now the next procedure is to go on Amazon seller Central and search with the order number which is mentioned on the package label. Open the product details and copy the order number and go to contact us or support and raise a safety claim in Amazon seller Central.

Select the right option from the dropdown list and then write a detailed mail do Amazon claims department mentioning about in which condition you got the product from the customer and why you're raising the claim. Also mention that you have attached the photos of the product and ask them to review it very carefully and refund the money back to you for this damaged or wrong product send back to you.

Whenever you try to sell on Amazon you also must know how to raise a claim when the product is received in a very poor condition. So once you raise a claim you will get a mail confirmation in your email ID registered with Amazon and maybe in couple of days or maximum 7 to 10 days you should get a reply from the Amazon team about the status of your claim.

Hope this video tutorial will be of some help for you.
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You may refer to the below links for other similar tutorials

How To Use Keywords in Amazon To Get More Sales
https://www.youtube.com/watch?v=k7CsLTZD7Es

HOW TO SELL IN BULK IN AMAZON THROUGH B2B CONCEPT EXPLAINED
https://www.youtube.com/watch?v=YZwlPXeU6cc

How To Get more discount on Amazon And Save Money
https://www.youtube.com/watch?v=52ZihUPd5RI

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